Complaints & Disputes

LINQ CAPITAL – Complaints Handling Process

At LINQ CAPITAL, we value your feedback and are committed to providing professional, transparent and respectful service. If you are dissatisfied with our service or have concerns about the credit assistance we have provided, we encourage you to let us know so we can work towards resolving the matter fairly and promptly.

1. How to Make a Complaint

You can submit a complaint using any of the following methods:

Email: hello@linqcapital.com.au
Phone: 1300 072 087
Website: linqcapital.com.au

Please provide your name, contact details, a description of your concern and the outcome you are seeking. You may make a complaint verbally or in writing.

2. How We Handle Complaints

When we receive your complaint, we will:

  • Acknowledge and record your complaint where required.

  • Review the matter fairly and objectively.

  • Contact you if further information is required.

  • Keep you informed of the progress of our investigation.

  • Provide a written response within the applicable regulatory timeframe, generally within 30 calendar days.

If we cannot resolve your complaint within the applicable timeframe, we will explain the reason for the delay and advise you of your available options, in accordance with the applicable complaints handling requirements.

3. If Your Complaint Remains Unresolved

LINQ CAPITAL operates under the credit licensing arrangements of Connective Credit Services Pty Ltd. If your complaint cannot be resolved to your satisfaction, you may request information about escalating the matter through the applicable external dispute resolution process.

You may also be eligible to lodge a complaint with the Australian Financial Complaints Authority (AFCA), an independent and free dispute resolution service.

Australian Financial Complaints Authority (AFCA)

AFCA's ability to consider a complaint is subject to its rules and eligibility requirements. Time limits may apply.

4. Our Commitment

We take complaints seriously and use feedback to review and improve our services. Raising a complaint will not affect your right to be treated fairly and respectfully.

For further information about our complaints handling process, please contact us using the details above.