LINQ CAPITAL Pty Ltd is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable credit reporting laws. This Privacy Policy describes how we collect, use, hold, disclose and protect your personal information.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
When we assist you with your finance needs, we may collect personal information such as your name, contact details, date of birth, employment and income details, financial position, assets, liabilities, credit history and other information relevant to your credit application.
We may also collect sensitive information, including health information or information about vulnerabilities, where relevant and permitted by law, and with your consent where required.
We use the information you provide to understand your financial circumstances, assess your credit needs, provide credit assistance, identify suitable lending options and assist with finance applications. This may include sharing information with lenders, credit reporting bodies, our credit licensee and other parties involved in providing the services you request.
We may also use your information to manage our ongoing relationship with you, administer our business, meet legal and regulatory obligations, improve our services and resolve issues.
From time to time, we may send you information about our services, promotions, events, updates and other material that may be relevant to you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe facility provided.
WHAT IF YOU DON'T PROVIDE SOME INFORMATION TO US?
If you do not provide the personal information we reasonably require, we may be unable to properly assess your credit needs, provide appropriate credit assistance or submit and progress a finance application on your behalf.
We will explain where information is required for a particular service or application.
HOW DO WE HOLD AND PROTECT YOUR INFORMATION?
We take reasonable steps to maintain the accuracy, completeness and currency of the personal information we hold and to protect it against misuse, interference, loss, unauthorised access, modification or disclosure.
We hold personal information in secure business systems and electronic records used to manage client relationships, finance applications and compliance obligations. Access is restricted to authorised individuals who require the information to perform their duties.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legal, regulatory and record-keeping obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it, where appropriate and lawful.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?
We do not sell, trade or rent your personal information.
We may disclose your personal information, where necessary and permitted by law, to:
Our credit licensee, Connective Credit Services Pty Ltd, for compliance, supervision, administration and related business purposes.
Banks, lenders and other financial institutions you choose to approach for finance.
Credit reporting bodies and other parties involved in assessing or processing your application.
Service providers who support our business operations, including information technology, client management, document storage, electronic signing, communications and marketing services.
Professional advisers, auditors, insurers and regulators where required.
Other parties where you have consented or where disclosure is authorised or required by law.
Where a business sale, merger, restructure or similar transaction occurs, personal information may be disclosed as necessary and subject to applicable privacy requirements.
DISCLOSURES TO OVERSEAS RECIPIENTS
Some service providers or other recipients may store, process or access personal information outside Australia. Where applicable, this may include overseas locations in which our technology or service providers operate.
We take reasonable steps to ensure that overseas disclosures comply with applicable privacy laws and that appropriate safeguards are in place.
The countries in which our actual service providers store or access information should be confirmed and identified here where practicable before publication.
DIRECT MARKETING
We may use your contact details to send you marketing communications about our services, offers, events and updates where permitted by law.
You can opt out at any time by contacting us at hello@linqcapital.com.au or by using the unsubscribe link in our communications. We will process your request in accordance with applicable laws.
Opting out of marketing will not prevent us from sending essential communications relating to your finance application, existing services or legal obligations.
HOW CAN YOU ACCESS, UPDATE OR CORRECT YOUR INFORMATION?
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, please contact:
Privacy Contact — LINQ CAPITAL Pty Ltd
Email: hello@linqcapital.com.au
Phone: 1300 072 087
Address: 12 Rangview Road, Donvale VIC 3111
We may need to verify your identity before providing access to or changing your information. We will respond within a reasonable period and in accordance with applicable privacy laws.
We generally do not charge for making an access request, although a reasonable charge may apply for providing access in certain circumstances where permitted by law. If we refuse a request, we will explain the reasons where required and advise you of any available complaint options.
YOUR CONSENT
When you ask us to assist with your credit needs, we collect, use and disclose your personal information for the purposes explained in this Privacy Policy and in any relevant collection notice or consent provided to you.
Where required, we will obtain your consent before collecting or using sensitive information or disclosing information for purposes that require consent.
Your consent to receive marketing communications is separate from information reasonably required to provide our services.
For further information about your privacy rights, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.
TELL US WHAT YOU THINK
We welcome questions, feedback and concerns about how we handle personal information.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:
Privacy Contact — LINQ CAPITAL Pty Ltd
Email: hello@linqcapital.com.au
Phone: 1300 072 087
PRIVACY COMPLAINTS
If you believe we have mishandled your personal information, please contact us and explain your concern. You may submit your complaint by email, telephone or in writing.
Please include sufficient details to help us understand the issue, including the information involved and the outcome you are seeking.
We will acknowledge and investigate your complaint, request further information if necessary, and respond within a reasonable timeframe in accordance with applicable privacy laws and our complaints handling procedures.
If you are dissatisfied with our response, or we have not resolved your complaint within a reasonable period, you may be able to refer the matter to the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, systems or legal obligations. The current version will be published on our website, together with its latest update date.
Last updated: 12 October 2026